At JHS we love feedback. Let us know what you think by completing the form below. If you need this form in a format that you can understand contact us and one of our friendly staff will be happy to help.

Please tick the relevant box to record your answers to the following questions:


ParticipantFamily MemberParticipant RepresentativeStaff MemberStaff member on behalf of a participantOther



Anonymous


Support WorkSupport Co-ordinationBehaviour Support(Improved Relationships)Psychology (Improved Daily Living)


Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied


Quality of service deliveryMeeting cultural needsFacilities/environmentCommunity participationOverall management and operationsHandling complaints/grievancesSafety and well-beingGeneral enquires and information



Quality of service deliveryMeeting cultural needsFacilities/environmentCommunity participationOverall management and operationsHandling complaints/grievancesSafety and well-beingGeneral enquires and information



CompetentVery CompetentNot CompetentVery friendlyFriendlyNot friendly


Job expertise/level of skillsCultural knowledge and skillsCommunication and listening skillsProviding access to informationMeet individual needsMaintaining privacy and confidentialityBehaviour and attitudesEfficiency (things done on time)Providing feedbackWorking with other relevant agenciesOther



Feedback, compliments and complaints can also be lodged:
• directly with a staff member, either verbally or by submitting this form;
• by email to info@jhs.org.au;
• by phone on 1300 000 164;
• in writing to: Director at Level 1 218-222 Caroline Springs Blvd, Caroline Springs 3023 

If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from Journey Health Solutions Director, or alternatively through any of the following agencies: 

National Disability Insurance Agency (NDIS Participants) 
Email: feedback@ndis.gov.au
Phone: 1800 800 110 

Victorian Department of Health and Human Services 
Email : complaints.reception@dhhs.vic.gov.au
Phone: 1300 884 706 

Victorian Disability Services Commission  
Email: complaints@odsc.vic.gov.au
Phone: 1800 677 342 (TTY 1300 726 563)
Online: www.odsc.vic.gov.au
Skype: call or email to make an appointment first 

Australian Human Rights Commission 
Phone: 1300 656 419
Online: humanrights.gov.au 

Commission for Children and Young People Victoria 
Email: childsafe@ccyp.vic.gov.au
Phone: 1300 78 29 78 

Office of the Commissioner for Privacy and Data Protection 
Phone: 1300 666 444
Online: www.cpdp.vic.gov.au 

Victorian Ombudsman  
Phone: (03) 9613 6222 or (rural callers) 1800 806 314
Online: www.ombudsman.vic.gov.au 

Office of the Public Advocate
Phone: 1300 309 337, (03) 9603 9500 or TTY: (03) 9603 9259
Online: www.publicadvocate.vic.gov.au/opa-feedback-and-complaints 

Independent Broad-based Anti-Corruption Commission
Phone: 1300 735 135
Online: www.ibac.vic.gov.au