At JHS we love feedback. Let us know what you think by completing the form below. If you need this form in a format that you can understand contact us and one of our friendly staff will be happy to help.

    Please tick the relevant box to record your answers to the following questions:


    ParticipantFamily MemberParticipant RepresentativeStaff MemberStaff member on behalf of a participantOther




    Anonymous



    Support WorkSupport Co-ordinationBehaviour Support(Improved Relationships)Psychology (Improved Daily Living)


    Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied


    Quality of service deliveryMeeting cultural needsFacilities/environmentCommunity participationOverall management and operationsHandling complaints/grievancesSafety and well-beingGeneral enquires and information



    Quality of service deliveryMeeting cultural needsFacilities/environmentCommunity participationOverall management and operationsHandling complaints/grievancesSafety and well-beingGeneral enquires and information



    CompetentVery CompetentNot CompetentVery friendlyFriendlyNot friendly


    Job expertise/level of skillsCultural knowledge and skillsCommunication and listening skillsProviding access to informationMeet individual needsMaintaining privacy and confidentialityBehaviour and attitudesEfficiency (things done on time)Providing feedbackWorking with other relevant agenciesOther



    Feedback, compliments and complaints can also be lodged:
    • directly with a staff member, either verbally or by submitting this form;
    • by email to info@jhs.org.au;
    • by phone on 1300 000 164;
    • in writing to: Director at Level 1 218-222 Caroline Springs Blvd, Caroline Springs 3023 

    If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from Journey Health Solutions Director, or alternatively through any of the following agencies: 

    National Disability Insurance Agency (NDIS Participants) 
    Email: feedback@ndis.gov.au
    Phone: 1800 800 110 

    Victorian Department of Health and Human Services 
    Email : complaints.reception@dhhs.vic.gov.au
    Phone: 1300 884 706 

    Victorian Disability Services Commission  
    Email: complaints@odsc.vic.gov.au
    Phone: 1800 677 342 (TTY 1300 726 563)
    Online: www.odsc.vic.gov.au
    Skype: call or email to make an appointment first 

    Australian Human Rights Commission 
    Phone: 1300 656 419
    Online: humanrights.gov.au 

    Commission for Children and Young People Victoria 
    Email: childsafe@ccyp.vic.gov.au
    Phone: 1300 78 29 78 

    Office of the Commissioner for Privacy and Data Protection 
    Phone: 1300 666 444
    Online: www.cpdp.vic.gov.au 

    Victorian Ombudsman  
    Phone: (03) 9613 6222 or (rural callers) 1800 806 314
    Online: www.ombudsman.vic.gov.au 

    Office of the Public Advocate
    Phone: 1300 309 337, (03) 9603 9500 or TTY: (03) 9603 9259
    Online: www.publicadvocate.vic.gov.au/opa-feedback-and-complaints 

    Independent Broad-based Anti-Corruption Commission
    Phone: 1300 735 135
    Online: www.ibac.vic.gov.au