How will JHS staff communicate with my support people?
At JHS we understand that communication with your key supports is crucial to your success and ensure that those around you are fully informed of your ongoing needs and progress. We keep a record of your key support people including how and when you would like us to communicate with them. We have a number of ways that we can keep in touch including regular face-to-face meetings, our mailing list that can be provided by e-mail or in paper or other accessible format, our feedback forms, satisfaction surveys and through planning meetings that will be open to participant feedback. Plus, of course we’ll be working with you on a day-to-day basis throughout in Melbourne, Australia.
Participant rights and responsibilities
JHS respects and fully commits to upholding the rights of all people including our participants. JHS is committed to ensuring that you are aware of your rights and responsibilities and be confident in exercising them.
Participants have the right to:
• Be treated with respect and dignity
• Receive supports that respect your culture, diversity, values and beliefs
• Receive supports that promote, uphold and respect your legal and human rights
• Be provided with a service free from violence, abuse, neglect, exploitation or discrimination
• Be encouraged to actively participate in and exercise control over decisions affecting you or the support you receive
• Receive services in a way that results in the minimum restriction of your rights and opportunities
• Receive information using the language, mode of communication and terms that you are most likely to understand
• Make any complaint about your service provision without fear of retribution
• Have complaints dealt with fairly and objectively
• Have your privacy and confidentiality respected and protected
• Have a person of your choice support and advocate on your behalf in your interactions with us
• Refuse a service or support without prejudicing your future access to services
We expect that participants will:
• Treat workers and other clients with respect and dignity
• Respect the rights of others including their rights to confidentiality and privacy
• Be responsible for your choices and the results of any decisions you make Play your part in helping us to provide you with services, by informing us of your support needs and any health, behavioural or well being issues
• Communicate any changes in your circumstances and needs to workers
• Promptly pay any fees and charges associated with the provision of your service
• Inform us as early as possible when support is not required.
The National Disability Insurance Scheme (NDIS) will provide supports for a better life for hundreds of thousands of Disability Persons Melbourne, Australia under the age of 65. Read more..